Help & FAQ

Common questions about how DocVerita works, what verdicts mean, and troubleshooting. Can't find your answer? See "Need more help?" at the bottom.

How does DocVerita work?

You paste or upload AI-generated text, upload the document(s) it's supposed to be based on, and DocVerita checks each factual claim in that text against your documents — labeling it with one of five verdicts, along with an exact quote and page citation where relevant.

Does DocVerita check facts against the internet?

No. DocVerita only checks against the documents you personally upload. It has no access to, and makes no claims about, anything outside what you provide.

What do the five verdicts mean?

• Supported — directly confirmed by your document.
• Partially Supported — part of the claim checks out, part doesn't.
• Ambiguous — your document touches on it, but doesn't clearly confirm or deny it.
• Contradicted — your document states something different.
• No Evidence Found — your document simply doesn't address it.

Every "Supported" or "Partially Supported" verdict comes with a verbatim, verified quote and page number from your actual document — we don't let the AI paraphrase or invent a quote.

Are my documents stored?

No. Document content, pasted text, extracted claims, and verdicts are processed only for your active session and are automatically erased after a period of inactivity. Your account information (email, plan, sign-in provider) is stored, since that's needed to run your account. See our Privacy Policy for full detail.

Can I sign in with something other than Google or Microsoft?

Not currently — those are the two supported sign-in methods.

What does "Your subscription isn't active — please subscribe to continue" mean?

You're signed in, but don't currently have an active plan (or your trial/subscription has lapsed). You should be taken to the plan selection screen automatically; if you believe this is showing in error while you do have an active plan, contact us.

What file types can I upload?

PDF and plain text (.txt) only, currently. Word documents (.docx) aren't yet supported — you'll need to save or export as PDF or plain text first.

Why was my file rejected?

• "[filename] was uploaded as a PDF, but its actual content doesn't match a real PDF file" (or similar for text) — the file's actual content doesn't match what it claims to be. This is a safety check; try re-exporting the file.
• "Document has [N] pages, which exceeds the 500-page limit per document" — a single document is too long. Split it or upload a shorter excerpt.
• "Your [Plan] plan allows up to [N] documents per check" / "...up to [N]MB total per check" — you've hit your plan's per-check document count or size limit. Consider checking fewer documents at once, or upgrading your plan.
• "No extractable text found in '[filename]'" — the file has no readable text at all (for example, a completely blank scan). Double check the source file itself.

Why is it taking a while?

Large documents or documents with a lot of scanned pages (which need text recognition) can genuinely take over a minute to process. If you see a message like "Processing is taking longer than 90 seconds," this isn't necessarily an error — try again, or use a shorter excerpt / fewer files at once. If you're pasting a very large amount of text or checking a very large number of claims at once, you may see a message suggesting you split it into smaller sections — that's the fix.

Why did my trial get charged?

Free trials require a card up front and automatically convert to a paid subscription after 3 days unless canceled before then. If you believe you canceled in time and were still charged, contact us and we'll look into it.

Can I change or cancel my plan?

Yes, self-service, from inside the extension (Account Help → "Change Plan"). Moving to a higher-priced plan takes effect immediately, prorated. Moving to a lower-priced plan takes effect at the end of your current billing period. To cancel your subscription entirely, use Account Help → "Cancel & Delete My Account" — this immediately stops billing and permanently deletes your account and its data. If you'd like to stop billing but keep your account and its data, contact us — that specific option isn't yet available as a self-service control.

How do I delete my account?

Self-service, from inside the extension (Account Help → "Cancel & Delete My Account"). This is immediate and permanent: it removes your account, billing/subscription records, and usage data, and immediately cancels any active subscription. See our Privacy Policy for full detail.

Known limitations

• No Word document (.docx) support yet — PDF and plain text only.
• Chrome only, for now. Safari and Microsoft Edge support are planned for after launch.
• Very large or heavily-scanned documents can take over a minute to process — expected, not a failure.
• A small, known rate of explanation text occasionally appearing in the wrong language, even when the underlying verdict and quoted evidence are correct. This is rare and cosmetic only — the verdict and citation themselves are never affected.

Need more help?

Email us at docverita@outlook.com — whether it's a question, a support request, or feedback and ideas for the product, we'd like to hear from you.